Policies and Conditions
We ship your orders by the most commons shipping methods: via Motor Freight, UPS, and Air Freight. We reserve the right to select the most reliable carriers from our warehouse; if you require special shipping instructions, please contact RGS. We normally ship by the most economical way unless otherwise instructed.
Motor Freight Shipments
The original Bill of Lading attached to our invoice indicated that material shipped has now become your property and is an acknowledgement by the transportation company of the receipt of the property in good condition. Safe delivery of this shipment is now the responsibility of the carrier. Please examine your shipment carefully before signing the freight bill. We will be glad to assist in tracing or recovery of lost merchandise.
Motor Freight – Damage or Shortage
If any damage is noted, or if the number of pieces received does not agree with the number on the Bill of Lading, DO NOT accept the shipment without shortage or damage notated on your freight bill and signed by the carrier’s agent (driver). Failure to do so may jeopardize your recovery. If any concealed damage or shortage is discovered when unpacking, leave the material and the packing as is and notify the carrier for concealed damage or shortage inspection. Consult the carrier for necessary claim papers and disposition of damaged articles. When checking shipments, compare what was received with packing list or invoice. If there is a shortage due to our counting, YOU MUST CONTACT US WITHIN FIVE DAYS and provide us with the details.
Claims with motor freight companies must be made promptly. The freight company will not consider a claim unless presented within nine months from date of shipment. The carrier’s agent will assist you in making that claim. Claims for loss or damaged material and transportation charges, therefore, MUST NOT be deducted from the invoice, nor payment of invoices withheld awaiting adjustment of such claims, since it is the function of the carrier to guarantee safe delivery.
United Parcel Service
We generally recommend UPS deliveries as the best method for shipping, providing certain requirements can be met. We cannot ship all materials via UPS. There is a maximum weight per package of 150 pounds, a maximum size length of 108” and a maximum size of 130” in length and girth combined. All UPS shipments require a signature, a street address and a zip code. Please do not ask us to ship UPS unless these requirements are met.
If you see that a shipment is damaged upon receipt from UPS, then refuse shipment. UPS will return the shipment to us, and we will file the claim and send a new shipment to you. If after opening the package you find concealed damage, call us at once. We will instruct UPS to pick up the package and return it to us for a claim. We will reship your order.
Payments made with VISA or MasterCard are requested to be a minimum order of $50 and payment must be made at time of purchase.
Offerings listed are made subject to being available. We will not be held responsible for delays in shipment caused by conditions beyond our control. Applicable substitutes will be made when necessary.
Terms are 2% 10 days, Net 30 days unless otherwise stated. A 1% per month service charge is added on all overdue accounts. This is an 12% annual charge. Terms are COD where credit has not been established. Returned checks will be assessed a $20 fee.
On orders shipped under $25, we will add a $5 small order upcharge in addition to shipping or delivery charges.
No merchandise may be returned without authorization from our office. Merchandise must be returned within 60 days of purchase. Invoice number and date of purchase is required for any/all returns. A restocking charge of 20% is charged on all returns unless merchandise is defective. ITEMS THAT ARE SPECIAL ORDERED, MADE TO CUSTOMER SPECIFICATIONS, NON-INVENTORY OR NON-STOCK CANNOT BE RETURNED FOR ANY CREDIT DUE TO THEIR SPECIAL NATURE.
Appropriate state tax will be charged on all items unless we have your tax exempt number. In compliance with the law, we must charge the tax on all items which the state designates as taxable even though you have provided us with your sales tax number.
We are not responsible for damage or failure due to recommendations provided by Rimol Greenhouse Systems or our vendors.
Notice to the Purchaser
The following is made in lieu of all warranties expressed or implied. Seller’s and manufacturer’s only obligation shall be to replace such quantity of the product proved to be defective. Neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use or the inability to use the product. Before using, user shall determine the suitability of the product for his intended use, and user assumes all risk and liability whatsoever in connection therewith. The foregoing may not be changed except by an agreement signed by officers of seller and manufacturer.